Quiet Reverie

Artwork is sent from New Zealand to New Zealand addresses. Each artwork page sets out one of three delivery arrangements: delivery included in the artwork price; a fixed delivery fee added at checkout; or delivery quoted and paid separately after the artwork purchase. For delivery arranged after purchase, the payment covers the artwork only. We will discuss suitable transport and its price with you and obtain your agreement before dispatch. We will not charge an additional delivery fee automatically. If no suitable arrangement can be agreed, you may cancel before dispatch for a refund of the artwork payment. The artwork's packed dimensions, weight, framing, value and destination determine suitable packaging and transport. Oversized, glazed or high-value pieces may need specialist transport. Any dispatch or delivery estimate is shown in the artwork's delivery notes or agreed with you; contact us before paying if you need a particular date. We do not promise a standard courier rate or timeframe for every artwork. We confirm dispatch and available tracking in your account. Check your delivery address carefully. If delivery is delayed, missing or damaged, contact team@artbyemmarose.com or send an order message so we can resolve it. Please keep packaging and share photographs where possible; this does not limit your consumer rights.

Your rights under New Zealand's Consumer Guarantees Act and Fair Trading Act are not excluded by this policy. If artwork is faulty, damaged in delivery, not as described or otherwise fails an applicable consumer guarantee, contact team@artbyemmarose.com or message us from your order. We will arrange an appropriate remedy, which may include repair, replacement or refund depending on the circumstances and your legal rights. Please contact us before sending artwork back so we can arrange the return address and safe transport. We cover reasonable return costs where required for a valid consumer-guarantee claim. Photographs and packaging are helpful for assessing transit damage but are not a condition that removes your statutory rights. We do not offer automatic change-of-mind returns. Contact us before dispatch if you wish to cancel or discuss an exception. The separate right to cancel when an after-purchase delivery arrangement cannot be agreed is described in our delivery policy. Agreed or legally required refunds are made through the original payment method. Your payment provider determines when the credit appears.