Delivery information

Last updated 24 September 2026

Delivery

Artwork is sent from New Zealand to New Zealand addresses. Each artwork page sets out one of three delivery arrangements: delivery included in the artwork price; a fixed delivery fee added at checkout; or delivery quoted and paid separately after the artwork purchase. For delivery arranged after purchase, the payment covers the artwork only. We will discuss suitable transport and its price with you and obtain your agreement before dispatch. We will not charge an additional delivery fee automatically. If no suitable arrangement can be agreed, you may cancel before dispatch for a refund of the artwork payment. The artwork's packed dimensions, weight, framing, value and destination determine suitable packaging and transport. Oversized, glazed or high-value pieces may need specialist transport. Any dispatch or delivery estimate is shown in the artwork's delivery notes or agreed with you; contact us before paying if you need a particular date. We do not promise a standard courier rate or timeframe for every artwork. We confirm dispatch and available tracking in your account. Check your delivery address carefully. If delivery is delayed, missing or damaged, contact team@artbyemmarose.com or send an order message so we can resolve it. Please keep packaging and share photographs where possible; this does not limit your consumer rights.

Delivery details

Check your address carefully before paying. If you notice a mistake, contact us promptly with your order reference. If artwork arrives damaged, keep its packaging and contact us with photographs so we can help.

Caring for your artwork

Keep artwork away from direct sunlight, moisture and extreme temperature changes. Use suitable fittings for the artwork’s weight and wall type. Contact Emma for care instructions specific to your piece.

Contact

For orders, policy questions or privacy requests, email team@artbyemmarose.com. Include your order reference where relevant.